REFUND POLICY

Bright-X IT Solutions International Pvt Ltd
Registration No: PV00250270
Address: No. 21/C, Kanatta Road, Boralesgamuwa, Sri Lanka

Thank you for shopping at Bright-X IT Solutions International Pvt Ltd. We value your trust and aim to provide a smooth and reliable shopping experience. If you are not fully satisfied with your purchase, the following policy outlines our return and refund process.

Returns

We accept returns within 7 days from the date of purchase.
To be eligible for a return:

•⁠ ⁠The item must be unused and in the same condition as received
•⁠ ⁠The item must be in its original packaging
•⁠ ⁠Proof of purchase (invoice or receipt) must be provided

Refunds

Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved:

•⁠ ⁠Refunds will be processed to the original payment method
•⁠ ⁠Shipping, delivery, or handling charges are *non-refundable*

Exchanges

Exchanges are accepted within 7 days of purchase, subject to stock availability.
Please contact our customer support team for instructions before sending any items.

Non-Returnable Items

The following items are non-returnable and non-refundable:

•⁠ ⁠Software licenses and downloadable software
•⁠ ⁠Customized or special-order items
•⁠ ⁠Gift cards
•⁠ ⁠Used consumables (e.g., thermal paste, batteries once opened)

Damaged or Defective Items

If an item is received damaged or defective, please notify us within 48 hours of delivery.
We will arrange a replacement or refund based on inspection and availability.

Return Shipping

•⁠ ⁠Customers are responsible for return shipping costs unless the return is due to our error
•⁠ ⁠If the error is on our side, return shipping will be arranged by Bright-X

Processing Time

Refunds and exchanges will be processed within 5–7 business days after receiving the returned item. Bank processing times may vary.

Contact Us

For assistance, please contact Bright-X customer support using the contact details on our website.

PRIVACY POLICY

At Bright-X IT Solutions International Pvt Ltd, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect:

•⁠ ⁠Personal details such as name, phone number, email address, and billing address
•⁠ ⁠Payment details (securely processed via third-party payment gateways)
•⁠ ⁠Technical data such as IP address, browser type, and device information

Use of Information

Your information is used to:

•⁠ ⁠Process orders and payments
•⁠ ⁠Provide customer support and service updates
•⁠ ⁠Improve our products, services, and website experience
•⁠ ⁠Prevent fraud and unauthorized activity

Information Sharing

We do not sell or trade your personal information.
Information may be shared only with:

•⁠ ⁠Trusted payment processors and delivery partners
•⁠ ⁠Legal authorities if required by law

Data Security

We apply industry-standard security measures to protect customer data. However, no online system can guarantee 100% security.

Cookies

Cookies may be used to enhance website performance and user experience. You may disable cookies via your browser settings if preferred.

Policy Updates

This Privacy Policy may be updated periodically. Any changes will be published on our website.

Contact

If you have questions regarding privacy or data protection, please contact Bright-X directly.

TERMS AND CONDITIONS

Welcome to Bright-X IT Solutions International Pvt Ltd. By accessing our website or purchasing our products or services, you agree to the following terms and conditions.

Use of Website

•⁠ ⁠You must be at least 18 years old to make purchases
•⁠ ⁠You are responsible for maintaining the confidentiality of your account details
•⁠ ⁠Information provided must be accurate and current

Products & Pricing

•⁠ ⁠Product descriptions and prices are provided in good faith
•⁠ ⁠Prices may change without prior notice
•⁠ ⁠Promotions and offers are time-limited

Orders & Payments

•⁠ ⁠Orders are subject to acceptance and availability
•⁠ ⁠Bright-X reserves the right to cancel orders due to pricing errors, stock issues, or suspected fraud
•⁠ ⁠Payments are securely processed via third-party gateways

Shipping & Delivery

•⁠ ⁠Delivery timelines are estimates and may vary
•⁠ ⁠Bright-X is not liable for delays caused by couriers or external factors

Returns & Refunds

All returns and refunds are governed by our Refund Policy stated above.

Intellectual Property

All website content, logos, images, and text are the property of *Bright-X IT Solutions International Pvt Ltd* and may not be used without written permission.

Limitation of Liability

Bright-X shall not be liable for indirect, incidental, or consequential damages arising from product use or website access.

Amendments

We reserve the right to update these Terms & Conditions at any time without prior notice.